Customers appreciate the product's sleek appearance and modern design, noting it looks high-end and can make a bathroom more spacious and stylish. The functionality is generally praised, with many reviews highlighting its good performance and flushing capacity. Installation is often described as easy, with contractors finding it straightforward. The product is also considered a good value, with customers feeling it offers quality at a reasonable price. However, some customers have expressed disappointment that essential components like the tank and flushing system are not included and must be purchased separately, leading to unexpected costs and a negative value perception for some. There are also mixed opinions on installation, with a few finding it difficult.