When I received my 72" wide Waddell Colossus trophy case, I set it aside for several weeks while we finished our studio renovation. When I set the unit up, I realized it had been shipped with glass shelves for the narrower 66" model. I contacted Waddell's customer support line via e-mail and received a personal response the very same day. The people at Waddell (Cindy & Doug) were very proactive in helping to resolve the matter. They were professional, courteous, and responsive. New glass shelves were shipped to me within a week of my inquiry. In today's day and age with internet-based transactions, I often find customer service lacking or, at a minimum, very impersonal; however, the people at Waddell really came through for me. I am so happy I purchased from a US company. The case is great and so are the people! I highly recommend purchasing from Waddell.
Pros: Quality finish, excellent customer support