Customers are highly satisfied with the product's appearance, frequently describing it as gorgeous, beautiful, and glamorous, with many noting it looks even better than pictured. The color is also a strong positive, with reviewers appreciating the lush green and deep blue options, finding them soft, inviting, and bold. The quality of the tile is consistently praised as excellent, contributing to a luxurious feel. Packaging is generally well-regarded for being secure and careful, though a few instances of crushed corners were noted. The finish is also positively mentioned, with both matte and glossy options being appreciated.