Customers find this product to be very comfortable and appreciate its oversized size, noting that it can easily accommodate two people. The appearance is generally well-received, with many reviewers finding it beautiful and a great accent piece. Assembly is frequently mentioned as being easy and quick. The color options are also a positive point for many customers. However, some reviews suggest that the cushions could be thicker, and there is a mixed sentiment regarding the ottoman's color matching the chair. Additionally, a few customers noted that the furniture might not be very sturdy and could potentially require furniture risers.