Customers praise the product for its generous size, making it suitable for multiple pets and providing ample space for toys, beds, and litter boxes. Reviewers also highlight its usefulness for providing pets with safe outdoor access, allowing them to enjoy fresh air and observe their surroundings. The quality of the product is frequently mentioned, with customers noting its sturdy construction and expert sewing. Additionally, the product is appreciated for its safety features, ensuring pets are secure while allowing them to explore. Its portability is also a key positive aspect, with many reviewers commending its ease of setup, folding, and transportability in a carrying case.