Customers find the product to be very cute and adorable, with many compliments on its appearance. While some reviewers note that the size is smaller than expected and it sits low, making it more suitable for children or as a plant stand rather than an adult bench, others find it to be the perfect size for their needs. The product is praised for its functionality as yard decor and for holding packages. Durability is a mixed aspect, with some users reporting it holds up well in outdoor weather, while others suggest it is lightweight and prone to chipping or needs to be brought in from the elements. Overall, customers express love for the product.