Customers generally praise the realistic sound of the product, noting it significantly enhances the ambiance of electric fireplaces. Many reviewers find the audio to be a great addition, making their fireplaces feel more authentic. However, some customers express disappointment with the sound quality, describing it as artificial or tinny, and feel the product is overpriced for its performance. There are also mixed opinions regarding the product's value and overall quality, with some finding it a worthwhile purchase while others consider it a waste of money.