Customers find the product to be cute and soft, with some describing it as comfortable and extra wide. However, opinions are mixed regarding comfort, with some finding it firm or lacking adequate padding, while others note it is a bit hard. The size is also a point of contention, with some finding it little and others stating it fits well. Assembly is described as difficult due to numerous pieces and poor instructions. The value is considered good by some, who feel it is a great chair for the price.