RIVERSIDE Propane Fire Bowl with Natural Gas Conversion Kit by Real Flame

The fire pit is perfect! Just the right size. Looks beautiful and easy to use and tons of fun roasting marshmallows.

We live in the Midwest and are on our second summer with this! It held up great and always receives compliments!

When I first received I would have ranked 5, but now after just 3 years (and it being covered all the time when we are not using), it is crumbling and falling apart. So much so that we have to replace. So I would not purchase!

The fire pit looks great but the flame is small and unsatisfying.

The metal fire ring is exposed and seems to sit on top of the bowl of rocks. The fire is a very small circumference compared to the size of the bowl. The flames seem to turn inward. We purchased the bowl in the midst of a backyard remodel. We had it plumbed. We are disappointed. Customer service sent links, but offered no help. The pictures posted on the Wayfair website are misleading. The bowl itself is beautiful. The height is great for a fire ring set up. The fire pit is a disappointment. I will buy local next time.

We love our fire pit. This is the 3rd season that we’ve had it, and it still works as well as it did in year 1. I do cover it for the harshest part of the winter. I converted it from propane to natural gas, and that process only took about 10 minutes to complete, thanks to the clear instructions. My plumber checked for pressure and leaks when he made the final connection. The flame is big and impressive in high, but can be turned down to low on warmer evenings. It gives off enough heat to allow us to enjoy the outdoors longer into the Chicago fall season. I would buy this again if necessary.

I absolutely love this Fire Bowl! At first, I thought it was not going to be tall enough, but found out that it’s perfect. I feel like I’m getting a lot more heat since it’s lower to the ground. We used it all summer and have no complaints. 

Way over priced for the quality. Fell apart in just over a year. Company will not make an exception to replace this poor quality and over priced product. Started to deteriorate in just over a year. Only has a one year warranty. This product should last more than 1 year. All I want is a replacement under the circumstances. I would think that realflame wouldn’t want me to show the poor quality on social media and deal with the really negative reviews. Can you help me get a replacement ? The firepit has been covered during the winter. This damage was not caused by anything or anyone striking the unit. It simply has fallen apart. Not acceptable. Please help me replace this product. The factory will not replace it. They offered a $200 refund to replace or repair the unit. Hardly enough to solve the problem. Thank you for your assistance.

Terrible experience so far, just got the fire pit today- trying to remove the propane line and install the natural gas line and it will not budge. I reached out to real flame customer service and they were quickly reachable, but not very helpful with instruction. They instructed me to take the unit apart in order to get enough leverage, which I did. After about 30 mins of trying to get to unscrew RealFlame customer service seemed to not believe I knew how to use a vice grip or wrench. They are shipping a new part- “free of charge”. Will update my review if I get this thing together- ***UPDATE*** A year later I’m very happy with this fireplace. It works great and is a snitch to turn on. I will maintain, it was very difficult to convert to natural gas however.

We love our new fire bowl. It arrived within a week and was extremely easy to set up. We are using a propane tank but may convert to use with our natural gas line eventually. It has a pretty nice flame and does put out some heat. The only concern we have is that the metal ring that the fire comes out of does not have any holes about 5 inches on one side. We will be checking with Wayfair on that.