Customers are pleased with the overall impression of this product, finding it a great addition to their Halloween decorations and exactly what they were looking for. The appearance is also positively reviewed, with many describing it as creepy and scary. However, there are significant concerns regarding functionality, as some units arrived defective, with eyes not lighting up or sounds not working. Additionally, some customers expressed disappointment with the quality, noting that the product feels flimsy and cheaply made, though some acknowledge this may be expected given the price.