Customers appreciate the product's charming appearance and find it to be a lovely memorial for pets. It is also noted as useful for dog training. However, many customers express disappointment with the product's small size, with some finding it much smaller than expected. Opinions on durability are mixed, with some reviews indicating it holds up well over time, while others report issues like cracking or parts breaking easily. The value is generally seen as positive, with customers finding it a well-made and reasonably priced item.