Customers praise the product's appearance, noting its beautiful and luxurious look, as well as its soft texture. The color is described as a perfect neutral, adding warmth to rooms. Many reviewers highlight the high quality and comfort of the rug, with some stating it feels great underfoot. However, some customers were disappointed with the rug's thickness, which was less than described, and one reviewer noted a discrepancy in color and pattern compared to the online photos.