Customers frequently praise the product's exceptional comfort and softness, with many finding it ideal for lounging and even sleeping. The appearance is also noted as beautiful and luxurious. However, there are significant concerns regarding the product's value and overall quality. Reviewers report issues such as feeling the frame when sitting, unevenly stuffed pillows, weak zippers, and plastic connectors that cause sections to come apart. Some customers feel the product is cheaply made and not worth the price.