Customers find the product visually appealing, with many describing it as beautiful and looking great in their offices. It is also noted as functional, serving well as both a bookshelf and a file cabinet. However, assembly is frequently described as difficult and time-consuming, with some customers reporting issues with damaged or misaligned parts. The quality of the materials is also a concern for some, with reports of chips, scratches, and flimsy construction. Despite these drawbacks, many customers feel the product offers good value for its price.