Customers generally find the product to be attractive and a nice addition to their decor, with many appreciating its good quality and the pleasant glow from the candle. However, opinions on the product's quality are mixed, with some reviewers noting it is cheaply made and not as sturdy as expected. Concerns have also been raised regarding durability, with one review indicating it is not suitable for outdoor use due to water damage, and another mentioning issues with broken glass panels and weak metal parts. The value of the product is also a point of contention, with some customers feeling it is too small for the price.