Customers highly praise the product's exceptional comfort, with many noting its suitability for long periods of use, including for nursing and post-surgery recovery. The adjustable head and lumbar support are frequently highlighted as key features that enhance comfort. Reviewers also appreciate the product's value, considering it a worthwhile investment for its quality and functionality. The chair's design and construction are generally viewed positively, with many satisfied with its overall quality and durability. Its various features, such as power recline and USB ports, are seen as highly functional and convenient. However, some users have experienced issues with the chair developing squeaks or creaking noises after a period of use, and a few have noted that the leg rest and back recline cannot be adjusted separately. Additionally, some shorter individuals found the chair to be too tall, making it difficult to comfortably reach the floor.