Customers appreciate the product's attractive appearance and elegant design, noting it complements surrounding hardware. Its functionality is praised for effectively preventing door knobs from damaging walls. The compact size is also highlighted as ideal for residential use and for being discreetly hidden. While the quality is generally viewed positively, some customers have had mixed experiences with the finish, with one noting a dusty appearance on the rubber part and another needing to change the brass finish to match their decor.