Customers highly praise the product's delightful scent, describing it as woodsy, cozy, and reminiscent of a fireplace. The appearance is also frequently commended, with reviewers noting its beauty and luxurious look, especially when lit. Many find the product to be a good value for its price. However, some customers express disappointment with the size, finding it smaller than expected and burning out quickly. There are also significant concerns regarding packaging, with multiple reports of items arriving broken due to inadequate protection during shipping.