Customers find the product very comfortable, with many praising its soft, cushiony feel and head support. However, opinions are mixed regarding the suction cups, with some finding them very good and others experiencing issues with adhesion, especially on textured tubs. The size of the product also receives mixed feedback, with some finding it perfect and others noting it is too small for their tubs. While some reviewers appreciate the support it offers, others feel it lacks adequate back and head support.