Customers praise the product for its exceptional softness and comfortable feel. The fit is generally good, with many reviewers noting that the cases fit their pillows perfectly. The material is described as soft and smooth, and the quality is highlighted as excellent, with sturdy stitching. However, some customers have mixed opinions regarding the color, with slight variations from expectations. Additionally, a few reviewers mentioned the material being thin, with concerns about durability, and one noted the color was not vibrant.