Customers find this product exceptionally comfortable, with soft chenille fabric and supportive cushioning. Assembly is frequently praised as very easy, often requiring just attaching the backrest. The swivel and rocking features are well-received, adding to the overall comfort and functionality. However, there are mixed opinions regarding the reclining mechanism, with some finding the footrest does not fully extend or is difficult to retract. Additionally, some reviews note that the product is described as "power" but is actually manual, which is misleading.