Swigart Farmhouse Reflection of Paris Eiffel Tower with Clouds Wall Clock

I got this Eiffel tower wall clock from east urban oversized farmhouse reflection of paris Eiffel tower with clouds for my wife as a gift. She absolutely loves this clock. I ordered the 38 inch because I thought the smaller one would be to small and I'm glad I did. I highly recommend these clocks. Read the instructions, you may have to tighten the screw in the middle of the hands because it could have come loose due to shipping. Overall awesome clock!

Never could get the dial to work properly. Seems like it's underpowered and doesn't have the strength to turn the arms of the clock properly. It's just a show piece, but not functional. Any tips on what to do to make this work would be appreciated.