Customers find the product to be very cute and authentic, with many appreciating its appearance and how it looks just like the website pictures. The quality is generally seen as high, contributing to a chic look. However, some customers have expressed disappointment with the quality, noting issues like peeling bark and a lack of variety compared to the product images. There are also concerns about the value, with some reviewers feeling the product is overpriced for what they received, especially regarding size and uniformity.