Customers find this conversation set to be very comfortable, with thick cushions and a pleasant rocking and swivel action. The appearance is frequently praised, with many reviewers noting that the set looks great on their porch or deck. Assembly is generally considered easy, with clear instructions and well-labeled parts. The quality of the materials and construction is also highlighted as a positive aspect. However, some customers have experienced issues with color accuracy, with one reviewer stating that the gray color received was actually brown. There are also mixed opinions on cushion firmness, with some finding them too firm and others appreciating their thickness.