Customers praise the product's beautiful appearance and high quality, noting that it often looks more expensive than its price. The colors are generally well-received, with many finding them true to the online images and a great addition to their decor. The product is also considered a good value for money. However, there are significant concerns regarding durability, with multiple reviews mentioning issues with discoloration, staining, and difficulty in cleaning. Some customers also report excessive shedding and the rug flattening or wearing down quickly, especially in high-traffic areas.