Customers praise the product for its comfort, softness, and quality. The rugs are described as cushiony and soft underfoot, with many appreciating the attractive appearance and color options. The quality is frequently mentioned as a positive attribute, with users noting the rugs are well-made and durable. Some reviewers also highlighted the non-slip backing as a beneficial feature. However, a few customers noted that the rugs may not maintain their "like new" look over time, and one review mentioned a door not being able to open over the thick mats.