Customers praise the product's stunning appearance and elegant design, noting its thick glass and sturdy construction. The oval shape is highlighted as a unique and artistic feature, with many appreciating its modern aesthetic. However, some customers have expressed concerns regarding quality, citing issues such as fogged or scratched glass, and imperfections in the glass. There are also mixed opinions on the product's shape, with some expecting a round design and receiving an oval one, which can make placing candles more difficult.