Customers highly praise the product's beautiful appearance, noting its classy sheen, handmade look, and ability to add dimension and interest to walls. The color is frequently described as perfect and appealing, with many appreciating the value for money, stating it looks more expensive than it is. The quality is also consistently highlighted as excellent, with the tiles being well-made and exceeding expectations. Packaging is generally well-received, with many reviews mentioning secure and careful packing that resulted in no broken tiles.