Customers appreciate the attractive appearance and soft texture of this rug, with many receiving compliments on its look. However, opinions are mixed regarding its durability, as some reviewers note that the rug snags and pulls easily, especially in high-traffic areas or with pets. While the quality is generally considered good for the price, its thinness and tendency to slide without a rug pad are also mentioned. The color is often praised for being true to online depictions.