Customers overwhelmingly praise the product for its exceptional softness and beautiful appearance, with many describing it as the softest rug they have ever encountered. The colors are frequently highlighted as gorgeous and pleasing, often matching or exceeding expectations based on online images. Reviewers also appreciate the quality and plush texture, noting it feels luxurious underfoot and is a great addition to various rooms, including nurseries and bedrooms. While most feedback is positive, a few customers mention that the color can appear slightly different than pictured, and one review noted that the pattern is printed on the surface rather than woven in. There is also a mixed sentiment regarding durability, with some experiencing issues like fading and matting after a year, while others have found it to be long-lasting and easy to clean.