Customers find the product to be visually appealing, with many stating it looks even better in person than in photos. The quality is frequently praised, with reviewers noting it is well-made and durable. However, opinions on installation are mixed, as some customers were surprised to find the product is plug-in rather than hard-wired, and some felt the material appeared cheap. The unique design is appreciated, though some wish for a left-hand option to allow for symmetrical placement.