Customers highly praise the product's beautiful appearance and soothing sound, noting it creates a relaxing atmosphere. The fountain is generally considered to be a good size and functions well, with some appreciating the ability to regulate water flow and the separate plugs for the pump and light. However, some users experienced issues with splashing, the light color not matching expectations, and unclear instructions. There were also comments about the product using two power outlets and one review mentioning it stopped working.