Customers find the product visually appealing, with many appreciating its appearance and noting it looks great in person. However, there are significant concerns regarding assembly, with numerous reviews citing poor instructions, misaligned holes, and difficulties during the building process. The quality of the material is also a point of contention, with some describing it as cheap and noting scratches or chips upon arrival. While some customers found the product sturdy, others reported it was not sturdy and required a box spring.