Customers find the product to be comfortable, easy to assemble, and attractive. Many reviewers praise the sturdiness and solid wood construction. The color options are generally well-received, with many stating the color is as shown or a beautiful hue. However, some customers have noted issues with the zipper on the back of the chair being visible and aesthetically unpleasing. There are also a few mentions of the backrest becoming loose and screws needing tightening.