Customers find the product easy to install and appreciate its capacity for holding various items. However, there are significant concerns regarding the availability of individual accessories, with many customers expressing frustration that certain hooks are only sold in kits. Additionally, the dimensions of the rails are noted as problematic for installation on standard 16-inch on-center studs, and some feel the product could be longer to accommodate more items. Opinions on the overall value are mixed, with some finding it a good investment while others feel the limited accessory availability detracts from its worth.