Customers praise the product's beautiful appearance, quality, and soft texture, noting it looks even better in person. Many reviewers are pleased with the vibrant colors and plush pile, finding it to be a great value. However, some customers have noted that the product's colors may not be an exact match to the online representation, with the background color often appearing darker or more muted than pictured. Additionally, there are mixed opinions regarding its durability with pets, with some finding it picks easily.