Customers find the product to be a good value for its price, with many praising its ease of assembly and ability to hold a significant number of shoes. The size is generally considered appropriate for various spaces, particularly apartments and smaller rooms, and it effectively organizes footwear. However, opinions on sturdiness are mixed, with some reviewers finding it surprisingly robust while others report issues with it being flimsy, falling apart, or not holding up to the weight of shoes. Durability is also a concern for some, with reports of the product sagging or breaking after a short period.