Customers praise the product's beautiful appearance and soft texture, noting it looks even better in person. Many reviewers highlight its exceptional softness, describing it as cozy and pleasant underfoot. However, there are significant concerns regarding durability, with multiple customers reporting fraying edges, unraveling, and matting after only a few months of use, especially in high-traffic areas. While the quality is generally described as good, the product's longevity appears to be a common issue.