Customers report mixed opinions on the product's comfort and softness, with some finding it fluffy and soft while others feel it lacks adequate padding and can feel the underlying structure. The size is also a point of contention, with some reviewers finding it smaller than expected and not suitable for adults. Additionally, there are concerns regarding the accuracy of product representation, as the actual item may differ in color and material from online images. However, some customers appreciate the product's texture, describing it as nice and plush.