Customers generally find the product aesthetically pleasing, with many appreciating its appearance and how it complements their decor. However, there are significant concerns regarding the size, with multiple reviews describing the pieces as very small, tiny, or smaller than expected. This has led to negative feedback on the value, as customers feel the product is not worth the price due to its small size and perceived cheap quality. Some reviews also mention receiving broken items, though customer service is noted to have resolved these issues.