Customers generally praise the product's quality, appearance, and comfort, with many finding it to be a good value. However, opinions on the color are mixed, with some finding it to be as expected and others noting discrepancies from online images, describing it as more blue than gray or black and white instead of black and ivory. Some reviews also mention that the white areas can appear off-white. Shedding is another common concern, with several customers reporting significant fiber loss.