Customers praise the product's high quality and beautiful appearance, noting its rich colors and sophisticated look. Many appreciate the material, describing it as soft, thick, and well-made, with a texture similar to sisal. The product is also noted for its durability, with some users reporting it holding up well over several years. However, some customers have experienced issues with durability, such as strands coming loose or difficulty with vacuuming. There are also mixed opinions regarding the color accuracy and a few instances of a strong initial odor.