Customers find the product visually appealing, with many praising its attractive appearance and how it helps keep entryways tidy. However, opinions are mixed regarding its size and quality. While some find it a perfect fit for smaller spaces and a good value for the price, others note that it may not accommodate larger shoe sizes and express concerns about its durability and cheap construction. Assembly is also a point of contention, with some finding it easy and others experiencing difficulties due to unclear instructions and ill-fitting parts.