Customers appreciate the attractive appearance of this product, noting it looks nice in their homes. However, there are significant concerns regarding its storage capacity, with many reviewers stating it does not hold the advertised 40 pairs of shoes, particularly for adult-sized footwear. Assembly is generally described as easy, though some found it challenging, with small screws and the need for assistance. The size of the shoe openings is also a point of contention, making it difficult to store larger shoes like boots or tennis shoes.