Customers report mixed opinions on comfort, with some finding the chair very comfortable and helpful for mobility, while others note lumpiness or a gap when reclined. Assembly is frequently described as difficult and time-consuming. The product's functionality, particularly the lift assist, is praised, though some feel the massage feature could be improved. Opinions on size vary, with some finding it perfect and others stating it is not oversized as advertised. Material quality is a concern for some reviewers.