Customers highly praise the product's appearance, describing it as beautiful, gorgeous, and stunning, with deep, captivating colors that look even better in person. The quality is frequently highlighted as exceptional, with many reviewers stating it exceeded their expectations and is among the best tile they have ever used. The style is also a significant draw, noted as being both a statement piece and chic, classy, unique, and attractive. While most feedback is positive, some customers noted that a percentage of tiles had an "aging look" that was not present in samples, and a few reviews mentioned receiving broken tiles during transit, though they were often able to use them for cuts.