Customers praise the product's beautiful appearance and excellent quality, noting that it looks more expensive than its price. The colors are consistently described as beautiful and true to the website's depiction, complementing various decor styles. Reviewers also appreciate the rug's texture and the wool/cotton combination, finding it to be a great value. Some customers mention that the rug is not as soft as expected and can be rough on bare feet, and a few noted a temporary odor upon arrival.