Customers appreciate the product's appearance, noting it looks great and exactly as pictured online, with good quality material. However, opinions are mixed regarding comfort, with some finding it nice and fluffy while others note it feels a bit rough. The color is a point of contention, with some finding it less vibrant than depicted and a bit brownish. There are also mixed sentiments about the accuracy of product representation, with some stating it looks exactly as it does online, while others mention a distressed look that differs from the picture.