Customers praise the product's quality and appearance, noting its beautiful colors and sophisticated look. Many appreciate the material, describing it as soft, thick, and heavy, with a texture similar to sisal. The product is also noted for its durability, with some users reporting it holding up well over several years. However, some customers have experienced issues with durability, such as threads coming loose or difficulty with vacuuming. There are also mixed opinions regarding the color accuracy, with some finding it slightly different than pictured.