Customers praise the product for its comfort and plush material, noting it is well-suited for larger individuals. The size is frequently mentioned as a positive, with many appreciating its spaciousness. Assembly is generally considered easy and straightforward. However, some users have experienced issues with the armrests not staying securely in place due to the attachment method. Additionally, there are mixed opinions on the footrest, with some finding it difficult to fold down and others noting it lowers too easily.